Service portal - how can we help you?

Preventive maintenance

Your yearly preventive maintenance (PM) is coming up? Or you just want to make sure your instrument is running well before starting your next big experiment? Our field service staff is happy to schedule a PM.

request a PM

Product demo

You are interested in one of our exciting products? You want to know how our instruments perform with your cells in your own lab environment? No problem, contact our sales team and schedule a demo.

request a demo


You want to improve your work flow around our instrument? You want to use the instrument for a different purpose and you are not sure if it would work? Contact our support team and ask them for help. They will be happy to assist you.

contact us

Technical support

There is something wrong with your cytena instrument? Then contact our technical support. We can help you via phone, remote connection via team viewer and of course we do onsite visits. Just ask us.

report issue

Product quotation

You are convinced about our technology and you want to purchase one of our instruments? Perfect, you are just one step ahead. Let's proceed to our sales team, they are assisting you. Go ahead and ...

request a quote

Customer area

You already are a customer of cytena? You are looking for more specific information? Check out the customer area with a FAQ section, software updates, download of manuals, drivers, etc. Come on and ...